1. FREE SHIPPING CONDITIONS
1.1. FREE SHIPPING on orders of clothes, shoes, and accessories, including backpacks, bags, purses, jackets, socks, hats, scarves, gloves, belts, and glasses with a total amount over BGN 100.00.
- Cycling meters
- Cross trainers
- Treadmills
- Combination equipment
- Rowing machines
- Steppers
SPORT DEPOT offers assembly for all fitness equipment. For pricing and further information, see the Service section.
If you would like to use this service, please choose the assembly option directly on the website when placing your order. This option is available only for exercise bikes, ellipticals, treadmills, and combination equipment.
If you would like to request assembly for another piece of equipment, please call us at 070190009 and provide the order number.
If you purchase equipment from our stores in Sofia, Varna, Plovdiv, and Stara Zagora, we can deliver it within the city limits and assemble it according to our current price list. For assistance, please ask our sales consultants.
1.3. FREE DELIVERY on all bicycles (mountain, city, and children’s bicycles).
1.4. FREE DELIVERY on skis and snowboards, sledges, children’s buggies, sports and outdoor equipment, for products worth over BGN 200.00 at regular, non-discounted prices.
If a customer orders a product whose availability cannot be confirmed to take advantage of free shipping, the customer must replace it with another product to reach the required threshold. If a product is missing from the order, the customer will be notified by email or phone.
The conditions for free shipping are valid within the territory of the Republic of Bulgaria.
2. COURIER COMPANIES USED FOR DELIVERY
- Delivery of fitness equipment, tennis tables, bicycles, skis and snowboards, sledges, children's buggies, weights, dumbbells, bars, and heavy and bulky sports and outdoor equipment is carried out by courier companies ECONT and EUROPATH. Delivery is made to the entrance of the building specified as the delivery address.
- SPORT DEPOT delivers items purchased through in-store pickup using the courier company SPEEDY (Спиди), ECONT (Еконт) or EUROPATH (Европът).
- To deliver the order to a floor, customers should contact the courier in advance to clarify.
- SPORT DEPOT allows customers to inspect their shipment upon delivery through the courier company ECONT. For more information, see the section on the Inspection service when receiving a package through Econt. There are no inspection options when choosing the courier company Speedy or EUROPATH.
2.1. Delivery to a SPORT DEPOT store - Click&Collect
SPORT DEPOT provides the Click&Collect service for online orders of selected clothing, shoes, and accessories. This service is not available in the stores in Sliven, Kardzhali, Bansko, and Borovets under the following conditions:
- The Click&Collect service is available only for delivery to a selected SPORT DEPOT store.
- Click&Collect orders can only be paid in advance via debit or credit card through the SPORT DEPOT website or application.
- The standard processing time for Click&Collect orders is up to five business days.
- Customers can pick up their orders upon presenting their ID cards to an employee at the store. Orders can also be received by another person provided the recipient of the order is contacted to confirm the transfer.
The rejected or returned Click&Collect order can be refunded in cash at the store counter or through the payment method used within the statutory period of 14 days.
3. DELIVERY CHARGES FOR ONLINE ORDERS THAT DO NOT QUALIFY FOR FREE DELIVERY
- If an online order includes items from different categories that do not qualify for free delivery, only the highest delivery charge is calculated for the entire order.
- For orders that include some items that qualify for free shipping and others that do not, a delivery charge is calculated only for the items that do not qualify for free shipping.
- During the first step of the online order, the customer is informed of the delivery price based on the courier and destination options. The delivery cost information given on the first step of the order is for reference purposes only. The delivery price is calculated in subsequent steps when the customer chooses the courier and delivery options.
3.1. Clothing, Shoes, and Accessories (Backpacks, bags, purses, jackets, socks, hats, scarves, gloves, belts, and glasses)
- Delivery fees apply to orders of clothing, shoes, and accessories worth less than BGN 100.00.
- To courier or automatic machine pickup: BGN 5.50
- To the customer's address: BGN 6.90
3.2. Sports and Outdoor Equipment
- Delivery fees apply to orders of skis, snowboards, sledges, children's buggies, and sports and outdoor equipment worth less than BGN 200.00 and/or sold at discount prices.
- The delivery price will be calculated based on the weight and courier options according to the tariff table below.
3.3. Books are not eligible for free shipping. The delivery price is determined by the tariff table.
3.4. Weights, Dumbbells, Bars, and Fitness Accessories
- Delivery fees apply to orders of weights, dumbbells, bars, and fitness accessories worth less than BGN 300.00 and/or sold at discount prices.
- The delivery price will be calculated based on the weight and courier options according to the tariff table below.
- The delivery of weights, dumbbells, bars, and fitness accessories worth over BGN 2000.00 is calculated according to the weight and tariff table below, and the courier options can be either to the courier's office or directly to the customer.
Tariff Table:
| Service Type | To courier's office [BGN] | To the customer's address [BGN] |
|---|---|---|
| under 1 kg | 5,50 | 6,90 |
| over 1 to 2 kg | 6,90 | 8,30 |
| over 2 to 5 kg | 10,80 | 12,40 |
| over 5 to 10 kg | 16,00 | 18,00 |
| over 10 to 15 kg | 21,60 | 23,50 |
| over 15 to 20 kg | 25,20 | 27,40 |
| over 20 to 50 kg | 25,20 +0,67 for every kg above 20 kg | 27,40 +0,72 for every kg above 20 kg |
| over 50 to 100 kg | 36,40 +0,65 for every kg above 50 kg | 39,90 +0,72 for every kg above 50 kg |
| over 100 to 150 kg | 62,70 +0,60 for every kg above 100 kg | 68,00 +0,65 for every kg above 100 kg |
| over 150 to 200 kg | 87.90 +0,60 for every kg above 150 kg | 94,40 +0,55 for every kg above 150 kg |
| over 200 to 300 kg | 110,20 +0,50 for every kg above 200 kg | 120,00 +0,55 for every kg above 200 kg |
| over 300 to 1000 kg | 148,30 +0,44 for every kg above 300 kg | 164,60 +0,50 for every kg above 300 kg |
4. STANDARD DELIVERY TIME
- During SPORT DEPOT's major seasonal sales (January/February/March and July/August/September/until October 20, Black Friday), online orders have an extended delivery time. The average delivery time during this period is up to seven business days, and depending on the workload and volume of orders, the delivery time may take up to 14 days.
- The standard delivery time to settlements throughout Bulgaria is three business days (when orders are placed after 12:00 pm or on a non-working day, the counting starts from the next working day).
- It is possible that the delivery will be made in parts. If the delivery does not qualify for free shipping, the customer pays only the first fee, and SPORT DEPOT covers the other fees.
5. SPORT DEPOT does not offer fixed delivery times.
If necessary, customers can agree on additional delivery terms with the courier, once notified of the upcoming delivery.
